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Mediation is not mandatory but only offered to allow informal resolution of disputes and avoid unnecessary litigation.
According to Articles 1641 to 1649 of the French Code Civil, the customer may request the exercise of a hidden defects guarantee if the considered defects do not appear at the time of delivery, predated the purchase (and therefore does not result from normal wear of the product, for example) and be serious enough (the defect must render the product unfit for the use for which it is intended, or hinder this use to such an extent that the buyer would not have bought the product or would not have purchased it at such a price if he or she had known the default).
In case of non-conformity of a product sold on the site, it can be returned to the publisher who will refund or exchange it. All claims of exchange or refund must be made by post to the following address : 6 place Saint-Thomas, 67207 NIEDERHAUSBERGEN or by e-mail at firstname.lastname@example.org within thirty days of the date of delivery. Return merchandise shipping costs are the responsibility of the buyer. If a product exchange is not possible (e.g. obsolete or out of stock product) the buyer will be reimbursed by bank check for the amount of the order minus the carrier costs related the sending of the initial order.
Living in France, i'm passionate portrait photographer. Capture an expression with one light on each shot, a photo for life.